Shipping policy
Shipping and Returns
Everything we send is hand blended in small batches in Auckland, often less than a week before it reaches you. Here is exactly how it gets to you, and what happens if something is not right.
Dispatch
We pack and dispatch orders within 1 to 2 business days.
We dispatch on weekdays only, so orders placed on a weekend or a public holiday are packed the next business day.
Two things can take a little longer:
- Items that are out of stock or on backorder. We will email you if that affects your order.
- Peak periods such as Christmas and sale events, when volumes are higher than usual.
We do not offer pick up or click and collect. Every order is sent by courier.
Rates and delivery times
[Your market's rate, threshold and delivery estimate appear here]
Shipping to another country? Here are our rates for every market we ship to.
| Destination | Shipping | Free over | Estimated delivery |
|---|---|---|---|
| New Zealand | $8.50 | $79 | 1 to 2 business days |
| Australia | $9.90 | $99 | 5 to 8 business days |
| United States | US$33.50 | Not available | 10 to 20 business days |
| United Kingdom | £25.48 | Not available | 10 to 20 business days |
| Canada | CA$37.36 | Not available | 10 to 20 business days |
| Spain | €29.23 | Not available | 10 to 20 business days |
Delivery times are estimates from the day your order is dispatched, not the day you place it. They are not guaranteed, and customs or carrier delays are outside our control.
Shipping anywhere else? Email us at info@magict.co.nz and we will quote you.
Free shipping in New Zealand
Orders over $79 ship free anywhere in New Zealand.
The threshold is measured on your cart total including GST, after any discount codes have been applied. If a code brings your total under $79, standard shipping will apply.
Rural delivery
We do not charge extra for rural delivery. Rural addresses usually take an extra business day or two to reach, so allow a little more time.
PO boxes
We deliver to PO boxes and Private Bags.
Tracking
Every order, domestic and international, is sent with tracking. You will receive a tracking link by email as soon as your parcel is dispatched.
Delivery instructions such as signature on delivery or leaving a parcel in a safe place are set by the carrier, not by us, and vary by address and service.
International duties and taxes
Orders shipped outside New Zealand may attract import duties, taxes or handling fees when they arrive in your country. These are set by your local customs authority and are your responsibility as the importer.
Nothing extra is collected at our checkout, so any charges are paid on arrival, usually to the carrier before delivery. The amount depends on your country's thresholds and on the value of your order.
If a parcel is refused at customs and returned to us, the return costs and the original shipping are not refundable.
If something goes wrong
Your parcel is taking too long. Tracking sometimes sits still for a few days, particularly on international routes. If your order has not arrived 10 business days past the estimate within New Zealand, or 30 business days past the estimate internationally, email us and we will open an enquiry with the carrier.
Your parcel is confirmed lost. We will send your order again, free of charge.
Something arrived damaged, or it is the wrong item. Email us a photo within the 15 day window and we will sort it out. You do not need to send anything back, and you are welcome to keep the item.
Something is missing from your order. Email us and we will send it.
Your parcel was marked delivered but you cannot find it. Check with anyone else at the address first, then email us. We look at these one at a time and will work with you and the carrier to reach a fair outcome.
The address was entered incorrectly, or the parcel went unclaimed and came back to us. We will happily send it out again, though we do need to charge the postage a second time.
Changing or cancelling an order
Email us at info@magict.co.nz any time before your order is dispatched and we will change or cancel it. Once a parcel is with the courier we cannot recall it.
Tea Happiness Guarantee
Tea is personal. A blend one person loves is not always the blend you love, and we would rather you found your one than sat on a pouch you never reach for.
So if a tea is not right for you, tell us within 15 days of it being delivered and we will send you a store voucher for the full value of that item. You do not need to justify the decision to us.
How it works
- Email us at info@magict.co.nz within 15 days of delivery, with your order number and which tea it is.
- Tell us what you did not enjoy about it, so we can point you toward something you will.
- We issue your voucher, valid for 6 months, to use on anything in the store.
A few practical things
- Opened pouches are fine. That is rather the point. We just ask that most of the pouch is still there, since a pouch that has been drunk down to the last spoonful has been enjoyed rather than rejected.
- Usually nothing needs to come back to us. If we do ask for an item to be returned, the return postage is yours to cover.
- The guarantee covers one voucher per item, not repeat claims on the same product.
- Samples, gift cards and wholesale orders are not covered.
- Original shipping charges are not included in the voucher.
The guarantee is our own promise, offered on top of your legal rights rather than in place of them.
Faulty products and your rights
If a product is faulty, not as described, or does not do what it is meant to do, the Consumer Guarantees Act gives you rights that no store policy can reduce, including the right to a repair, replacement or refund depending on the fault. Nothing on this page limits those rights.
If you believe a product is faulty, email us at info@magict.co.nz. Where an item needs to come back to us for a fault, we cover that postage.
Get in touch
Email: info@magict.co.nz Hours: 8:30am to 4:30pm, Monday to Friday (NZ time)
We answer every email ourselves, usually within one business day.
Magic T is owned and run by Mojamo Limited 15 Flagstaff Place, Massey, Auckland 0614, New Zealand NZBN 9429045997235
Last updated: 27 August 2026