Refund policy

Returns and Refunds

We want every tea you buy from us to be one you actually reach for. Here is what happens if something is not right. The full details are on our Shipping and Returns page.

Tea Happiness Guarantee

If a tea is not right for you, tell us within 15 days of delivery and we will send you a store voucher for the full value of that item. You do not need to justify the decision.

  • Email info@magict.co.nz with your order number and which tea it is.
  • Opened pouches are fine, as long as most of the pouch is still there.
  • Usually nothing needs to come back to us. If we do ask for an item back, the return postage is yours to cover.
  • The remedy is a store voucher, valid for 6 months, not a cash refund.
  • One voucher per item. Original shipping charges are not included.
  • Samples, gift cards and wholesale orders are not covered.

Damaged, wrong or missing items

Email us a photo within 15 days of delivery and we will put it right. You do not need to send anything back, and you are welcome to keep the item. If something is missing from your order, email us and we will send it.

Teaware breakage

If teaware arrives broken, we replace it. If it breaks in normal use within 30 days of delivery, we replace that too. Email info@magict.co.nz with a photo.

Lost parcels

If your parcel has not arrived 10 business days past the delivery estimate within New Zealand, or 30 business days past the estimate internationally, email us and we will open an enquiry with the carrier. If it is confirmed lost, we send your order again free of charge.

Changing or cancelling an order

Email us any time before your order is dispatched and we will change or cancel it. Once a parcel is with the courier we cannot recall it.

Faulty products and your rights

If a product is faulty, not as described, or does not do what it is meant to do, the Consumer Guarantees Act gives you rights to a repair, replacement or refund depending on the fault. Our guarantee sits on top of those rights, not in place of them. Where a faulty item needs to come back to us, we cover that postage.

Contact

Email info@magict.co.nz, 8:30am to 4:30pm, Monday to Friday (NZ time). We answer every email ourselves, usually within one business day.

Magic T is owned and run by Mojamo Limited, 15 Flagstaff Place, Massey, Auckland 0614, New Zealand.