Frequently Asked Questions
The questions we get asked most, answered in one place. Can't find yours? Email us at info@magict.co.nz, 8:30am to 4:30pm, Monday to Friday (NZ time). We answer every email ourselves, usually within one business day.
About our tea
Where is your tea made?
Every blend is hand blended in small batches in Auckland, New Zealand, often less than a week before it reaches you. We source whole herbs directly from small family farms in Turkey, India and the Solomon Islands.
Do your teas contain anything added?
No. Our teas are nothing but whole herbs, flowers, fruit, roots and spices. No added sugar, fragrance, artificial flavours or preservatives. Every product page lists the full ingredients.
Are your teas caffeine free?
Most of our herbal blends are naturally caffeine free. Blends made with green tea do contain caffeine. These are Daily Energizer, Meta-Boost, Stay Fit, Green Rose Tea, Green Tea Ginger, Green Tea Peppermint and Pure Green Tea. If you are not sure about a particular blend, check its ingredients on the product page or email us.
Can I drink your tea while pregnant, breastfeeding or taking medication?
We can't give medical advice. Some herbs are not recommended during pregnancy or alongside certain medications, so please check with your doctor, midwife or pharmacist first. The full ingredients for every blend are on its product page so you can show them exactly what is in it.
Which tea is right for me?
Take our short tea quiz and we will recommend four teas to start with.
Brewing and storage
How do I brew loose leaf tea?
Use one teaspoon of tea per cup. Pour water at 90 to 95°C, which is boiled water that has just stopped bubbling. Steep for 5 to 8 minutes, then adjust to taste next time. Most of our teas can be brewed a second or even third time by adding more hot water to the same leaves. Each product page has brewing tips for that blend.
How many cups are in a pouch?
Every regular pouch makes about 25 cups. Larger sizes make more, and each product page shows the number of cups for every size.
How should I store my tea?
Keep it in an airtight container or sealed pouch, away from light, heat and moisture. A cool, dark cupboard is ideal. Tea tastes best when it is fresh, so enjoy it within a reasonable time of opening.
Do I need an infuser?
An infuser, teapot with a basket, or infuser mug makes loose leaf tea easy, and you can find them in our teaware collection. A fine strainer works too.
Teaware
Is your teaware dishwasher safe?
Glass parts are dishwasher safe. Cork, bamboo and stainless steel parts are not, and should not be soaked. Wash those by hand and let them dry fully. On the Glass Teapot and Warmer Sets, the glass teapot and infuser basket are dishwasher safe, but the warmer has a metal part, so wash it by hand.
What tealights do the teapot warmers take?
Standard 4 hour tealights, 1.5 cm to 1.8 cm tall.
What if my teaware breaks?
If it arrives broken, we replace it. If it breaks in normal use within 30 days of delivery, we replace that too. Email us a photo at info@magict.co.nz.
Can I buy replacement parts?
Yes. Email info@magict.co.nz with a photo of the part you need and we will help you find it.
Gifts and bundles
Do gift sets come in a gift box?
Yes, every gift set is packed in a gift box, as shown in the product images. Bundles do not include a gift box, but you can add a Gift Box to your order.
Can I swap a tea in a bundle or gift set?
Email us at info@magict.co.nz before you order and we will let you know what we can do.
Orders, discounts and shipping
Do you have any discounts?
Sign up to our emails for 15% off your first order. We also offer a multi-buy discount: 10% off when you buy 3 items, and 15% off when you buy 5.
How much is shipping?
Within New Zealand, shipping is $8.50, and free on orders over $79. To Australia, it is AUD 9.90, and free on orders over AUD 99, with FedEx Express available for an extra AUD 12.90. We also ship to the United States, Canada, the United Kingdom and Spain. See our Shipping and Returns page for every rate.
How long will my order take?
We dispatch within 1 to 2 business days, on weekdays only. Delivery then takes 1 to 2 business days within New Zealand, 5 to 8 to Australia, and around 10 to 20 business days to other countries. Every parcel is tracked.
Do you offer pick up or click and collect?
No. Every order is sent by courier.
Will I pay duties or taxes on international orders?
Possibly. Nothing extra is collected at our checkout, so any import duties or taxes are set by your country and paid on arrival.
Can I change or cancel my order?
Yes, any time before it is dispatched. Email info@magict.co.nz with your order number.
Do you ship to countries not listed?
Often, yes. Email us your address and we will quote you.
Returns
What if I don't like a tea?
Tell us within 15 days of delivery and we will send you a store voucher for the full value of that item, under our Tea Happiness Guarantee. Opened pouches are fine, as long as most of the pouch is still there. Vouchers are valid for 6 months. Samples, gift cards and wholesale orders are not covered.
What if something arrives damaged or wrong?
Email us a photo within 15 days of delivery and we will put it right. You don't need to send anything back.
Everything else
Do you sell wholesale?
Yes. Visit our wholesale page.
Do you run tea tastings?
Yes, for groups. See tea tasting to book.
Who is behind Magic T?
Magic T is a family business founded by Frida Jalali and Ehsan Mobini, run by Mojamo Limited, 15 Flagstaff Place, Massey, Auckland 0614, New Zealand.